University of Arkansas

Walton College

The Sam M. Walton College of Business

Little Rock: Program Calendar

Beginning January 2019 at our Walton Executive Education facility in Little Rock, the Sam M. Walton College of Business will offer the following open enrollment short courses.



Introduction to Continuous Improvement

January 30, 2019
11:30 a.m. – 1:30 p.m.

This course will introduce you to continuous improvement program practices and teach you how to manage the process using the following tools: strategy development and deployment, loss identification, value stream mapping, process improvement, problem solving, action planning, score carding and monthly results reviews. Lunch will be served.

Who should attend: Executives, operation vice presidents, managers and leaders considering deploying continuous improvement strategies in their organization.

Benefits: This course provides an overview of the action leaders must take to assure the effective implementation of the latest developments in business process improvement. Other benefits include: results improvement, total employee engagement and capability development.

Learning Objectives:

  • Discover the strategies for a successful implementation of business process improvement in your organization.
  • Understand the importance of resources and capability dedicated to process improvement
  • Learn business process improvement methodology to optimize workflow and achieve growth
  • Engage your entire workforce in continuous improvement
  • Understand real-world examples and size of the prize

Price: $75

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Implementing Process Improvement Strategies

January 31, 2019
8:30 a.m. – 4:30 p.m.

Full day course using process improvement methodology with teams of individuals working on situations from their organizations. Participants will learn the methodology while improving their work process and business results. Lunch and light snacks will be served.

Process improvement strategies will be implemented using the following steps: preparation, understanding the situation, improvement implementation and standardization and reapplication.

Who should attend: Work teams with a current issue they would like to address. The issue should be a work process that is done repeatedly, has several activities involved and typically includes several individuals/roles. Teams can vary in size from 3-8 people.

Benefits: After using the process improvement methodology several times, participants will be able to return to their organizations and use the tools on their own. The teams will work on real issues and solve them during the course. The course consistently receives high feedback scores for hands-on training approach.

Learning Objectives:

  • Utilize flowchart work processes
  • Identify defects in work processes
  • Utilize the ECRS methodology to streamline work processes
  • Standardize new process and improved results using the Golden Triangle

Price: $475

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Strategic Sourcing and Procurement – Becoming a Critical Business Partner

February 19, 2019
8:30 a.m. - 4:30 p.m.

This course reviews strategic sourcing tools and methodology and discusses how to practically deploy the concepts into an organization effectively. Lunch and light snacks will be served.

By developing strategic sourcing capabilities and procurement skills, managers can increase their contributions to the business and become an essential business partner their organization can't live without.

Who should attend: This course is ideal for procurement and sourcing professionals in any industry who are responsible for creating competitive environments and identifying cost savings opportunities. It is also a must for managers and executives who are responsible for supply chain processes and developing initiatives to support supply chain performance.

Benefits: This course will explore how to become more strategic in approach and effective in action. Real life scenarios will be presented and discussed.

Learning Objectives:

  • Explain the key objectives, benefits, and challenges of strategic sourcing
  • Add key frameworks and strategies to your strategic sourcing toolkit
  • Analyze an organizations current spend strategy
  • Assess and prioritize opportunities for savings
  • Explore how to deploy more strategic sourcing in your organization
  • Develop an action plan for become more of a critical business partner
  • Apply best practices and lessons learned in strategic sourcing efforts

Price: $675

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Leaving a Leadership Legacy

February 13, 2019
11:30 a.m. - 1:30 p.m.

Legacy Leadership is a philosophy and a proven process for bringing out individual best, developing leaders, establishing organizational leadership culture and positively impacting the bottom line. Lunch will be served.

It is a balanced approach to people and results. Tom Verdery shares his 34 years of experience and wisdom on how to successfully go about leaving a leadership legacy.

Who should attend: Leaders who want to achieve timeless greatness and live their legacies today.

Benefits: Participants find the experience to be life changing as they learn not just a leadership style, but a genuine and proven life system. You will be challenged to evaluate your own legacy leadership potential and given the inspiration to instill it in others.

Learning Objectives:

    • Realize permanent shifts in leadership behaviors to influence others and develop excellent leaders who develop excellent leaders
    • Adopt a leadership philosophy instead of a prescription that will have lasting and far-reaching results
    • Learn how to maximize your personal and professional potential through a process that grows both the organization and the individual

Price: $50


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Problem Solving Workshop

February 14-15, 2019
8:30 a.m. - 4:30 p.m.

This course provides a hands-on course experience that allows participants to address current issues within their organization. Lunch and light snacks will be served.

Participants are introduced to a variety of tools and skills including focused problem statement, fishbone diagram, cause and effect and the why, why analysis to help them understand how to problem solve while delivering improvements.

Who should attend: Work teams with a current issue they would like to address. The issue should be a result or KPI that is not at target/goal with multiple unknown root causes that contribute to the gap in results. Teams can vary in size from 3-8 people.

Benefits: Students will learn problem solving skills that can be implemented immediately. Teams will address a current issue within their organization and be able to identify a solution at the conclusion of the course.

Learning Objectives:

  • Ability to streamline a large vague problem into a focused problem statement
  • Utilize brainstorm fishbone theories to generate ideas for solutions
  • Identify and use cause and effect diagrams to validate theories
  • Understand root causes through the why-why analysis
  • Build an action plan to eliminate root causes and improve results
  • Standardize the final solution using the Golden Triangle

Price: $995

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Communicating from Mission to Message

This is a three session course that will meet at the following dates:

February 21, 2019
8:30 - 10:30 a.m.

March 14, 2019
8:30 - 10:30 a.m.

April 18, 2019
8:30 - 10:30 a.m.

This program helps leaders and managers with direct reports to "know, go, and show"—knowing how to build a winning message, model the right behavior, and develop a coaching framework so that the entire organization builds a consistent competency in messaging.

Every leader wants their teams to have a consistent, engaging message that helps the business grow. But many also see the symptoms of mediocre messaging and don't know how to fix it. They might believe that they, and their teams, aren't naturally equipped to stand out in their everyday customer conversations.The strategic framework is Dr. Karrh's Message Management Model™: (1) the message itself, including words, facts, and stories about the business; (2) the messengers, meaning the capacity and motivation of people who can lead conversations to develop opportunities; and (3) managing habits and processes to build competitive advantage over time.

Who should attend: Executives, managers, and team leaders whose businesses depend upon direct sales, referrals, and customer conversations.

Benefits: The organizations that apply these guidelines report improvements in metrics such as revenue growth, market share, customer referrals, customer satisfaction, and the time needed to train new employees on their enterprise story.

Learning Objectives:

  • Build a more customer-focused message tailored to the business
  • Learn and apply effective storytelling structure
  • Create messaging of varying lengths for different conversational scenarios
  • Create a plan to equip introverts, extraverts, and ambiverts as messengers
  • Build a conversational coaching framework
  • Set strategic personal and organizational habits to reinforce the messaging over time.

Price: $575

Register Now



Leading with Emotional Intelligence

February 26, 2019
3:30 - 5:30 p.m.

This course will aid in developing EI skills to make a bigger impact in the participants organization and become a stronger leader.

Emotional Intelligence (EI) and a strong commitment to personal values are integral to effective leadership. Leaders with these skills are keenly aware of their emotions and the emotions of others, and they use those insights to lead, engage, and empower those around them.

Who should attend: Managers, team leaders, and professionals who are seeking to understand and improve their emotional intelligence to improve their effectiveness as managers and leaders.

Benefits: Leaders will be more self-aware and better able to lead teams. Increase empathy for your staff and become more self-motivated.

Learning objectives:

  • Use your knowledge to adapt your style to influence others
  • Enhance your emotional intelligence to inspire and coach others through the uncertainty of change initiatives
  • Utilize concepts of emotional intelligence as they relate to leadership capabilities and effectiveness
  • Develop personal and company values in building and sustaining relationships with employees and customers
  • Gain tools to develop an emotionally intelligent and ethical workforce
  • Promote collaboration through high empathy, thought leadership, and thorough decision-making

Price: $225

Register Now



Bootcamp for Message Managers

March 6, 2019
8:30 a.m. – 12:00 p.m.

Participants will listen, build, practice and apply new skills for customer conversation and business development. Light snacks will be served.

Even with a commitment to marketing, sales, social media and customer service, companies can find that there is still a missing piece for growth: managing the hundreds of conversations that employees and customers are having in the marketplace every day. Everyone who knows the business can and should be a source for topline growth, customer engagement and recruitment. The strategic framework is Dr. Karrh's Message Management Model™: (1) the message itself, including words, facts, and stories about the business; (2) the messengers, meaning the capacity and motivation of people who can make recommendations and referrals; and (3) managing habits and processes to build competitive advantage over time.

Who should attend: Executives, managers, and professional-service providers whose businesses depend upon direct sales, referrals and customer conversations.

Benefits: The professionals and organizations that apply these guidelines report improvements in metrics such as revenue growth, market share, customer referrals, customer satisfaction, and the time needed to train new employees on their enterprise story.

Learning Objectives:

  • Build a more customer-focused message, tailored to their business
  • Learn and apply effective storytelling structure
  • Create messaging of varying lengths for different conversational scenarios
  • Create a plan to equip introverts, extraverts, and ambiverts as messengers
  • Build a conversational coaching framework
  • Set strategic personal and organizational habits to reinforce the messaging over time

Price: $325

Register Now



Managing Emotions and Thriving Under Pressure

March 8, 2019
8:30 a.m. – 12:30 p.m.

Participants will learn to anticipate conflict, minimize tension, and thrive under pressure. Light snacks will be served.

Managing Emotions in the Workplace is designed to equip participants to manage emotions that interfere with productivity and professional relationships.

Who should attend: Managers, supervisors, team leaders, administrative professionals and every member of your organization who wants to manage emotions.

Benefits: At the conclusion of the course participants will be able to take control of anger and other strong emotions, stay productive in difficult workplace scenarios, and resolve conflicts with colleagues and customers faster and more efficiently.

Learning Objectives:

  • Handle strong emotions that interfere with productivity
  • Remain effective in high pressure environments
  • Maintain emotional balance and stay in control
  • Resolve conflicts quickly and more efficiently
  • Understand how to utilize emotional intelligence

Price: $325

Register Now



Maximizing Your Impact in the Organization Using DiSC

March 12, 2019
3:30 p.m. - 5:30 p.m.

This course is a workshop designed for participants to discover the four basic personality and communication styles and how the styles blend, clash and interact with others.

Participants will identify their own style, participate in individual and group activities and learn how to communicate better and appreciate the strengths and differences of others.

Benefits: Become a better leader, communicator, team member and gain key strategies to create highly effective interpersonal relationships at work and at home. This interactive course incorporates the DiSC behavior assessment to give a more complete understanding of yourself and others.

Learning Objectives:

  • Gain increased self-awareness
  • Build bridges between people and develop rewarding relationships
  • Develop strategies for dealing with conflict
  • Understand yourself and others better
  • Improve communication and leadership effectiveness
  • Learn effective ways of dealing with difficult people
  • Improve team building
  • Give feedback to people in a style they can understand and accept

Price: $225

Register Now



Truth and Lies About Blockchain

March 13, 2019
11:30 a.m. - 1:30 p.m.

This course will explain blockchain applications in plain English. Lunch will be served.

It's an exciting technology that aims to improve traceability, transparency, and trust among an ecosystem of trading partners. However, blockchains are an immature, yet rapidly emerging set of technologies.

Who should attend: Executives and managers looking to expand their knowledge of blockchain technology and how to apply it to their business strategy, operations, and management.

Benefits: Separate the hype from the reality from an independent academic expert. Focus will be on enterprise blockchains, not cryptocurrencies.

Learning Objectives:

  • Be able to explain blockchains to your neighbor and business partners
  • Understand the current global landscape--the size, players, and leaders
  • Understand the promised business and social value of blockchain applications
  • Understand the challenges that must be overcome to realize the promised value

Price: $75

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Innovative Supplier Relationship Management Practices

March 26, 2019
8:30 a.m. – 4:30 p.m.

This course unpacks the toolkit and supports participants in the development of their own roadmap towards the frontier of best practices. Lunch and light snacks will be served.

Supplier relationship management (SMR) and supplier enabled innovation (SEI) can enable your organization to maximize the value of your organization's interaction with its key suppliers. SRM is a procurement approach that challenges you to manage your key suppliers to unlock value and stay competitive. Based upon our research and experience we have developed a roadmap and a toolkit for moving to best in class.

Who should attend: Procurement professionals or key stakeholders who interface with or mange suppliers in some way.

Benefits: In this program we will unpack lessons learned as well as discuss and develop your personal plan for progress to drive next-level returns on procurement with an actionable and achievable approach.

Learning objectives:

  • Develop an understanding of SRM and SEI best practices
  • Increased skills set in supply management
  • Benefits of improving the supplier relationship
  • Explore a toolkit for making demonstrable progress to drive and mange supplier improvements
  • Develop an action plan and roadmap for your organization

Price: $750

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The Power of Leadership

March 28, 2019
8:30 a.m. – 12:00 p.m.

Leaders are expected to be both leaders and managers, which means they need to clearly understand the difference between management authority and leadership influence. Light snacks will be served.

Based on the West Point model of leader development, we've seen how great leaders develop influence based on their character, their competence and their behavior as a leader. These inputs, in turn, create organizational outcomes such as trust, positive emotional energy and extraordinary performance – all of which are hallmarks of a great organization.

Who should attend: Those interested in developing themselves into great leaders.

Benefits: No one ever became a great leader by reading a book but sitting and thinking about leadership principles provides an invaluable roadmap to the leader development journey. Without a clear mental model of the concept of leadership, it is not possible to craft an individual leadership development path.

Learning Objectives:

  • Distinguish management authority from leadership influence. Authority and influence are valuable tools for anyone with organizational responsibility. The challenge is that they are very different concepts and they require very different competencies.
  • Understand how to develop your own leadership influence. Organizations cannot give influence to leaders, they must develop it for themselves. This requires leaders to understand the significance of the competence, character and behavior of great leaders.
  • Understand the components of the leader development journey. It is one thing to craft an individual leadership journey. It is a very different thing to effectively serve as a coach or mentor for others who are embarking on this journey. This requires an understanding of the distinct components of leadership development.

Price: $325

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Fundamentals of Finance

This is a three session course that will meet at the following dates:

April 9-10, 2019
8:30 a.m. – 4:30 p.m.

April 11, 2019
8:30 a.m. – 12:00 p.m.

Finance and accounting are the language of business. Are you fluent? Lunch and light snacks will be served.

Learn how to interpret your organization's financial statements and determine how your decisions impact those financial statements.

Who should attend: Mid to senior-level executives in general management, corporate planning, marketing and sales, or other functional areas – from any size company and any industry.

Benefits: Become well-informed of fundamental accounting and financial principles and engage effectively with financial stakeholders. At the conclusion of the course participants will be able to interpret an income statement and balance sheet as well as have a better understanding of cash dividends, debt and financing.

Learning Objectives:

  • Understand the core concepts, terms and techniques of finance and accounting
  • Utilize financial concepts to make better-informed financial decisions
  • Communicate more effectively with the key sources of financing: bankers, lenders, and investors
  • Gain a broad overview of the financial marketplace and the role a company plays in it

Price: $2,750

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Forecasting with Sales Data

April 16, 2019
8:30 a.m. – 4:30 p.m.

Real business forecasting uses quantitative data collection methods, mathematics and logical reasoning. Lunch and light snacks will be served.

There is very little guesswork involved and much to be gained for the business owner. Your historical data can be used to make accurate predictions about what will happen in the future, allowing you to order the appropriate amount of stock, hire enough employees and ensure your business runs smoothly.

Who should attend: Functional leaders in areas such as sales, marketing, finance and other operational areas who would benefit from a better understanding of how to use data and analytics in decision-making.

Benefits: The financial gains that can be achieved with business forecasting are real and can be achieved with the help of basic techniques taught in this course.

Learning objectives:

  • Forecast sales: trends, seasonal sales, trends, and seasonality
  • Organize and store sales data
  • Drive forecasts to high accuracy
  • Report forecasting results with confidence
  • Identify opportunities during the forecasting process

Price: $750

Register Now



Bootcamp for Message Managers

April 17, 2019
8:30 a.m. – 12:00 p.m.

Participants will listen, build, practice and apply new skills for customer conversation and business development. Light snacks will be served.

Even with a commitment to marketing, sales, social media and customer service, companies can find that there is still a missing piece for growth: managing the hundreds of conversations that employees and customers are having in the marketplace every day. Everyone who knows the business can and should be a source for topline growth, customer engagement and recruitment. The strategic framework is Dr. Karrh's Message Management Model™: (1) the message itself, including words, facts, and stories about the business; (2) the messengers, meaning the capacity and motivation of people who can make recommendations and referrals; and (3) managing habits and processes to build competitive advantage over time.

Who should attend: Executives, managers, and professional-service providers whose businesses depend upon direct sales, referrals, and customer conversations.

Benefits: The professionals and organizations that apply these guidelines report improvements in metrics such as revenue growth, market share, customer referrals, customer satisfaction, and the time needed to train new employees on their enterprise story.

Learning Objectives:

  • Build a more customer-focused message, tailored to their business
  • Learn and apply effective storytelling structure
  • Create messaging of varying lengths for different conversational scenarios
  • Create a plan to equip introverts, extraverts, and ambiverts as messengers
  • Build a conversational coaching framework
  • Set strategic personal and organizational habits to reinforce the messaging over time

Price: $325

Register Now



Leading with Emotional Intelligence

April 23, 2019
3:30 - 5:30 p.m.

This course will aid in developing EI skills to make a bigger impact in the participants organization and become a stronger leader.

Emotional Intelligence (EI) and a strong commitment to personal values are integral to effective leadership. Leaders with these skills are keenly aware of their emotions and the emotions of others, and they use those insights to lead, engage, and empower those around them.

Who should attend: Managers, team leaders, and professionals who are seeking to understand and improve their emotional intelligence to improve their effectiveness as managers and leaders.

Benefits: Leaders will be more self-aware and better able to lead teams. Increase empathy for your staff and become more self-motivated.

Learning Objectives:

  • Use your knowledge to adapt your style to influence others
  • Enhance your emotional intelligence to inspire and coach others through the uncertainty of change initiatives
  • Utilize concepts of emotional intelligence as they relate to leadership capabilities and effectiveness
  • Develop personal and company values in building and sustaining relationships with employees and customers
  • Gain tools to develop an emotionally intelligent and ethical workforce
  • Promote collaboration through high empathy, thought leadership, and thorough decision-making

Price: $150

Register Now



Captivating Audiences

April 26, 2019
8:30 a.m. – 12:00 p.m.

This course will improve your interpersonal communications, business writing, and public speaking skills. Light snacks will be served.

Your professional reputation is reflected in your communications.

Who should attend: This course is designed for managers, directors and rising leaders who want to polish communication abilities to showcase leadership skills.

Benefits: Engage your audience, build your band, and convey the right message.

Learning Objectives:

  • Learn the basics of public speaking
  • Develop an action plan to become a more confident, compelling and capable public speaker
  • Develop powerful presentations that support your ideas and draw in your audience
  • Contribute ideas in an appealing and succinct manner
  • Connect with your audience and be more engaging using nonverbal cues
  • Write the perfect email that is clean, to the point, and uses appropriate tone
  • Write with signposts to main ideas, clearly and concisely for maximum effect

Price: $325

Register Now



Ethical Leadership

April 25, 2019
8:30 a.m. - 12:00 p.m.

The course concludes with examples of real-world ethical challenges that attendees are invited to discuss, debate and resolve. Light snacks will be served.

We expect leaders to do things right, but we also expect them to do the right thing. This is an expectation held by employees as well as customers and other stakeholders. Instructor, Michael Hennelly, uses his West Point ethical leadership teaching experience, detailing leaders who show ethical awareness, understand ethical reasoning and display ethical courage, are stronger more effective leaders.

Who should attend: Professionals at all levels of experience and within business, nonprofit, government or military sectors are encouraged to participate.

Benefits: This unique course incorporates ethical leader development and provides specific and actionable guidelines that can be used by leaders in any industry to develop ethical awareness, ethical judgement and ethical courage.

Learning Objectives:

  • Recognize the ethical components of situations and problems
  • Develop the ability to engage in ethical reasoning by evaluating different ethical perspectives and concepts
  • Develop the ability to apply and sustain ethical decisions

Price: $325

Register Now

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