Lean for Operational Excellence is being successfully employed by leaders in all service industries; from financial, hospitality and high-tech to healthcare and government services. This seminar will be of most benefit to VPs, Directors and Managers in service organizations who:

• Want to learn how to employ Lean tools and techniques to reduce costs and service delivery times, and drive customer satisfaction and profitability.
• Have already deployed Six Sigma strategies, but want to incorporate Lean tools, concepts and techniques to drive even greater value and success with a blended Lean Six Sigma strategy.
• Want to leverage powerful Lean problem-solving tools to manage projects more successfully, drive greater value or enhance continuous improvement initiatives.