The Disney Keys to Business Excellence
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Register Now |
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Date & Time
September 24, 2009
8:00 AM - 4:30 PM
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Location
University of Arkansas Cooperative Extension Service
Little Rock, Arkansas
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Fees
$299 until July 15
$399 after July 15
* 10% discount is available for teams of 4 or more (applies to full-price registrations only)
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Contact Us About This Program |
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Download Brochure |
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Become a Marketing Partner
Associate your brand with two names synonymous with excellence in education: Disney Institute and University of Arkansas |
The Disney Keys to Business Excellence program includes four modules: Leadership, Management, Service, and Loyalty.
Leadership, Disney Style
Discover how effective leadership has been the catalyst at Disney to drive employee/customer satisfaction and bottom-line results, from the company's inception to today.
Topics will include:
- Communicating a compelling vision
- Building involvement and ownership
- Organizing for maximum involvement
- Capitalizing on change
Management, Disney Style
Understand the importance of integrating your corporate culture into selection, training and care.
Topics will include:
- Establishing a culture through learning by design
- Selecting and hiring "right-fit" employees
- Training and motivatng employees
- Creating a supportive environment
Service, Disney Style
Explore world-renowned Disney principles for service excellence.
Topics will include:
- Developing a service philosophy
- Learning tools to support a service culture
- Delivering on the service theme
Loyalty, Disney Style
Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.
Topics will include:
- The business case for loyalty
- Strategies for creating loyalty
- Align for loyalty
About Us
