The Disney Keys to Business Excellence program includes four modules:  Leadership, Management, Service, and Loyalty.

Leadership, Disney Style
Discover how effective leadership has been the catalyst at Disney to drive employee/customer satisfaction and bottom-line results, from the company's inception to today.

Topics will include:

• Communicating a compelling vision
• Building involvement and ownership
• Organizing for maximum involvement
• Capitalizing on change

Management, Disney Style
Understand the importance of integrating your corporate culture into selection, training and care.

Topics will include:

• Establishing a culture through learning by design
• Selecting and hiring "right-fit" employees
• Training and motivatng employees
• Creating a supportive environment

Service, Disney Style
Explore world-renowned Disney principles for service excellence.

Topics will include:

• Developing a service philosophy
• Learning tools to support a service culture
• Delivering on the service theme

Loyalty, Disney Style
Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.

Topics will include:

• The business case for loyalty
• Strategies for creating loyalty
• Align for loyalty